Payments for KwikQA are processed by Paddle, our merchant of record. This policy explains when you get money back.
Annual plans: unused months are refunded
You can cancel an annual plan at any time from Billing in your dashboard. When you do:
- Every month of the current year that has started is charged at the plan's monthly price.
- The rest of what you paid for the year is refunded to your original payment method.
- Your plan ends right away, and your account returns to the Free plan.
| Example | Paid | Charged | Refunded |
|---|---|---|---|
| Pro annual, cancelled in month 4 | $200 | 4 × $20 = $80 | $120 |
| Team annual, 3 seats, cancelled in month 2 | $750 | 2 × $75 = $150 | $600 |
| BYOK annual, cancelled in month 1 | $100 | 1 × $10 = $10 | $90 |
Annual billing charges ten months for twelve, so from the tenth month on nothing is left to refund. If you cancel then, your plan stays active until the end of the year you paid for.
The refund covers the payment for the current year. Charges for changes made during the year, such as added seats, are not refunded. Taxes are refunded in the same proportion as the price.
Monthly plans
Monthly payments are not refunded. When you cancel a monthly plan, it stays active until the end of the month you've paid for, then returns to the Free plan.
How refunds are paid
Refunds go back to the payment method you used, through Paddle. Paddle may review a refund before approving it; once approved, your bank or card issuer usually shows it within 5 to 10 business days.
Anything else
If you were charged in error, or something went wrong with a payment, email support@kwikqa.com and we'll make it right. This policy doesn't limit any rights you have under the consumer law where you live.